Shipping Policy

Safe and responsible transportation

Your puppy’s health, comfort and safety are our highest priorities.

We arrange transportation through suitable, legally compliant pet transport services. Every journey is planned with your puppy’s welfare in mind, including appropriate ventilation, comfortable accommodation, access to water and necessary rest periods.

We only arrange transportation when the puppy is old enough, medically fit and legally eligible to travel.

Delivery timeline

Delivery dates depend on your location, transportation arrangements, veterinary clearance and any applicable travel requirements. Before confirming your order, we will give you an estimated delivery timeframe and keep you informed of important updates.

Delivery estimates cannot be guaranteed where circumstances beyond our control cause delays.

Health checks and travel documentation

Before departure, your puppy will have the necessary veterinary checks to confirm fitness for travel. Depending on the destination and applicable regulations, documentation may include:

• Veterinary health certificate
• Vaccination and deworming records
• Microchip identification, where required
• Relevant travel permits and import documentation
• Other destination-specific veterinary paperwork

Shipping costs and payment

Transportation costs depend on your location, delivery method and any additional veterinary or documentation requirements.

• All delivery charges are communicated clearly before payment is completed.
• Your puppy’s purchase price and transportation costs are itemized separately, so you know exactly what you are paying for.
• No additional shipping charges will be introduced without your knowledge and agreement.

Delivery updates

Once transportation is confirmed, we will share updates about your puppy’s travel arrangements and estimated arrival. Where available, tracking information or the transport provider’s contact details will also be provided, so you know what to expect at every stage.

Receiving your puppy

When your puppy arrives, we recommend:

• Allowing your puppy time to rest after the journey
• Providing fresh drinking water
• Introducing food gradually, following the feeding instructions provided
• Giving your puppy a calm and comfortable environment
• Arranging a veterinary appointment shortly after arrival

Please check your puppy on arrival and contact us immediately if you notice any health or transportation concerns.

Unexpected delays and travel changes

Your puppy’s safety will always come before a delivery deadline. Weather, transportation disruptions, veterinary recommendations and regulatory requirements can occasionally affect travel plans. If a delay occurs, we will explain the situation and agree the next steps with you.

Is a Belgian Malinois right for you?

A Belgian Malinois is more than a beautiful dog. It is an intelligent, energetic, loyal and highly driven companion that needs an owner ready to provide consistent training, exercise, socialization and care.

We are happy to guide you through the purchasing and delivery process, answer your questions and help you decide whether this remarkable breed is the right fit for your home.